CONVINIENCE STORE CUSTOMER SERVICE SKILLS 3- RESPONSES TO REQUESTS TO US...

Some customers need to use the restroom while purchasing goods, and some other customers stop by your store to only use the restroom. Regardless of the purpose of their visit, responding with kindness to every customer is needed.

It is important to become a friendly store that customers feel free to stop by again.

If you do not allow customers to use the restroom, you must refuse them to use it in a polite way to make customer willing to come back again.

This lesson will show some examples of good or bad custome service simulated and explain some aspects that learners should pay attention to.


INTRODUCTION OF CUSTOMER SERVICE SKILLS VIDEO LESSON SERIES

Surely it costs a lot to train new employees. It happened quite often that new employees just quit despite your efforts by taking time out of your busy schedule to train them.

However, all employees, regardless of length of employment, are required minimum training for
good customer service. Untrained customer service skills may cause inconvenience to customers and may damage to your business reputation.

This lesson aims to help employees self-train the basics of customer service.


◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 1- CUSTOMER SERVICE WORDS
http://www.youtube.com/watch?v=j1Pm2njCR4I

◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 2- STORE CLEANING ETIQUETTE
http://www.youtube.com/watch?v=1EcdH_IDEug

◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 3- RESPONSES TO REQUESTS TO USE THE RESTROOM
http://www.youtube.com/watch?v=KTtp1TFjzZI

◆ BAKERY CUSTOMER SERVICE SKILLS 1
http://www.youtube.com/watch?v=nbNX1cxWsfc

◆ PUB CUSTOMER SERVICE SKILLS 1
http://www.youtube.com/watch?v=HFXu1uwak6U

◆CAFÉ/RESTAURANT CUSTOMER SERVICE SKILLS
http://www.youtube.com/watch?v=s_CJsVfohUQ