Every order remained unclear must be reconfirmed despite being busy.
Taking orders during these busy times may not allow the staff to have so much time to repeat every order back. However, every order remained unclear must be reconfirmed despite being busy.
When taking beverage orders from multiple customers, they frequently say 'the same' or 'me too', which may cause you to be unable to catch what they ordered and how many orders they placed.
In addition, when taking dish orders and beverage orders at the same time or taking orders from many customers, customer voices may overlap and the number of items in each order can be taken incorrectly.
Furthermore, even if their repeated order chages may causes misunderstanding, you may be convinced that you took their orders correctly, and customers may also be convinced that they placed their orders correctly.
In such circumstances, however busy you may be, all orders must be confirmed.
INTRODUCTION OF CUSTOMER SERVICE SKILLS VIDEO LESSON SERIES
Surely it costs a lot to train new employees. It happened quite often that new employees just quit despite your efforts by taking time out of your busy schedule to train them.
However, all employees, regardless of length of employment, are required minimum training for good customer service. Untrained customer service skills may cause inconvenience to customers and may damage to your business reputation.
This lesson aims to help employees self-train the basics of customer service.
In order to avoid trouble, you must check and confirm whether customers require to have their drinks before dinner or with dinner or after dinner when taking orders.
Many people are accustomed to having coffee after dinner, but some people in Japan drink coffee before dinner or with dinner. And there are some people who require before-dinner coffee to smoke in their seats while you prepare their menu.
This lesson will help you learn the best time to serve beverages at cafés/restaurants.
INTRODUCTION OF CUSTOMER SERVICE SKILLS VIDEO LESSON SERIES
Surely it costs a lot to train new employees. It happened quite often that new employees just quit despite your efforts by taking time out of your busy schedule to train them.
However, all employees, regardless of length of employment, are required minimum training for good customer service. Untrained customer service skills may cause inconvenience to customers and may damage to your business reputation.
This lesson aims to help employees self-train the basics of customer service.
This lesson will help you learn appropriate responses after a customer accidentally dropped some bread on the floor.
It is common for customers to choose some items from bread display racks and put them in serving trays using tongs and then go to the cashier counter to pay when buying bread at bakeries.
If you force customers to pay for the goods that cannot be eaten anymore, will they ever come back to your store again?
Such an inappropriate response may make and spread rumors that you did not respond appropriately, and consequently lose customers.
In order to keep customers from having negative feelings and keep them happy and coming back, you must keep in mind the importance of appropriate responses.
INTRODUCTION OF CUSTOMER SERVICE SKILLS VIDEO LESSON SERIES
Surely it costs a lot to train new employees. It happened quite often that new employees just quit despite your efforts by taking time out of your busy schedule to train them.
However, all employees, regardless of length of employment, are required minimum training for good customer service. Untrained customer service skills may cause inconvenience to customers and may damage to your business reputation.
This lesson aims to help employees self-train the basics of customer service.
Some customers need to use the restroom while purchasing goods, and some other customers stop by your store to only use the restroom. Regardless of the purpose of their visit, responding with kindness to every customer is needed.
It is important to become a friendly store that customers feel free to stop by again.
If you do not allow customers to use the restroom, you must refuse them to use it in a polite way to make customer willing to come back again.
This lesson will show some examples of good or bad custome service simulated and explain some aspects that learners should pay attention to.
INTRODUCTION OF CUSTOMER SERVICE SKILLS VIDEO LESSON SERIES
Surely it costs a lot to train new employees. It happened quite often that new employees just quit despite your efforts by taking time out of your busy schedule to train them.
However, all employees, regardless of length of employment, are required minimum training for good customer service. Untrained customer service skills may cause inconvenience to customers and may damage to your business reputation.
This lesson aims to help employees self-train the basics of customer service.
◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 1- CUSTOMER SERVICE WORDS http://www.youtube.com/watch?v=j1Pm2njCR4I
◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 2- STORE CLEANING ETIQUETTE http://www.youtube.com/watch?v=1EcdH_IDEug
◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 3- RESPONSES TO REQUESTS TO USE THE RESTROOM http://www.youtube.com/watch?v=KTtp1TFjzZI
◆ BAKERY CUSTOMER SERVICE SKILLS 1 http://www.youtube.com/watch?v=nbNX1cxWsfc
◆ PUB CUSTOMER SERVICE SKILLS 1 http://www.youtube.com/watch?v=HFXu1uwak6U
◆CAFÉ/RESTAURANT CUSTOMER SERVICE SKILLS http://www.youtube.com/watch?v=s_CJsVfohUQ
Be sure not to let store cleaning during business hours cause inconvenience to customers.
This lesson will show some scenes simulated and explain how customers adopt the different types of customer service and what employees should pay attention to.
INTRODUCTION OF CUSTOMER SERVICE SKILLS VIDEO LESSON SERIES
Surely it costs a lot to train new employees. It happened quite often that new employees just quit despite your efforts by taking time out of your busy schedule to train them.
However, all employees, regardless of length of employment, are required minimum training for good customer service. Untrained customer service skills may cause inconvenience to customers and may damage to your business reputation.
This lesson aims to help employees self-train the basics of customer service.
Customer service employees must acqiure some words and phrases for customer service regardless of the type of business.
This lesson will show some examples of good or bad custome service simulated and explain some aspects that learners should pay attention to.
INTRODUCTION OF CUSTOMER SERVICE SKILLS VIDEO LESSON SERIES
Surely it costs a lot to train new employees. It happened quite often that new employees just quit despite your efforts by taking time out of your busy schedule to train them.
However, all employees, regardless of length of employment, are required minimum training for good customer service. Untrained customer service skills may cause inconvenience to customers and may damage to your business reputation.
This lesson aims to help employees self-train the basics of customer service.
