Every order remained unclear must be reconfirmed despite being busy.
Taking orders during these busy times may not allow the staff to have so much time to repeat every order back. However, every order remained unclear must be reconfirmed despite being busy.
When taking beverage orders from multiple customers, they frequently say 'the same' or 'me too', which may cause you to be unable to catch what they ordered and how many orders they placed.
In addition, when taking dish orders and beverage orders at the same time or taking orders from many customers, customer voices may overlap and the number of items in each order can be taken incorrectly.
Furthermore, even if their repeated order chages may causes misunderstanding, you may be convinced that you took their orders correctly, and customers may also be convinced that they placed their orders correctly.
In such circumstances, however busy you may be, all orders must be confirmed.
INTRODUCTION OF CUSTOMER SERVICE SKILLS VIDEO LESSON SERIES
Surely it costs a lot to train new employees. It happened quite often that new employees just quit despite your efforts by taking time out of your busy schedule to train them.
However, all employees, regardless of length of employment, are required minimum training for
good customer service. Untrained customer service skills may cause inconvenience to customers and may damage to your business reputation.
This lesson aims to help employees self-train the basics of customer service.
◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 1- CUSTOMER SERVICE WORDS
http://www.youtube.com/watch?v=j1Pm2njCR4I
◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 2- STORE CLEANING ETIQUETTE
http://www.youtube.com/watch?v=1EcdH_IDEug
◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 3- RESPONSES TO REQUESTS TO USE THE RESTROOM
http://www.youtube.com/watch?v=KTtp1TFjzZI
◆ BAKERY CUSTOMER SERVICE SKILLS 1
http://www.youtube.com/watch?v=nbNX1cxWsfc
◆ PUB CUSTOMER SERVICE SKILLS 1
http://www.youtube.com/watch?v=HFXu1uwak6U
◆CAFÉ/RESTAURANT CUSTOMER SERVICE SKILLS
http://www.youtube.com/watch?v=s_CJsVfohUQ
Taking orders during these busy times may not allow the staff to have so much time to repeat every order back. However, every order remained unclear must be reconfirmed despite being busy.
When taking beverage orders from multiple customers, they frequently say 'the same' or 'me too', which may cause you to be unable to catch what they ordered and how many orders they placed.
In addition, when taking dish orders and beverage orders at the same time or taking orders from many customers, customer voices may overlap and the number of items in each order can be taken incorrectly.
Furthermore, even if their repeated order chages may causes misunderstanding, you may be convinced that you took their orders correctly, and customers may also be convinced that they placed their orders correctly.
In such circumstances, however busy you may be, all orders must be confirmed.
INTRODUCTION OF CUSTOMER SERVICE SKILLS VIDEO LESSON SERIES
Surely it costs a lot to train new employees. It happened quite often that new employees just quit despite your efforts by taking time out of your busy schedule to train them.
However, all employees, regardless of length of employment, are required minimum training for
good customer service. Untrained customer service skills may cause inconvenience to customers and may damage to your business reputation.
This lesson aims to help employees self-train the basics of customer service.
◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 1- CUSTOMER SERVICE WORDS
http://www.youtube.com/watch?v=j1Pm2njCR4I
◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 2- STORE CLEANING ETIQUETTE
http://www.youtube.com/watch?v=1EcdH_IDEug
◆ CONVINIENCE STORE CUSTOMER SERVICE SKILLS 3- RESPONSES TO REQUESTS TO USE THE RESTROOM
http://www.youtube.com/watch?v=KTtp1TFjzZI
◆ BAKERY CUSTOMER SERVICE SKILLS 1
http://www.youtube.com/watch?v=nbNX1cxWsfc
◆ PUB CUSTOMER SERVICE SKILLS 1
http://www.youtube.com/watch?v=HFXu1uwak6U
◆CAFÉ/RESTAURANT CUSTOMER SERVICE SKILLS
http://www.youtube.com/watch?v=s_CJsVfohUQ
